Frequently Asked Questions
What are the details for Josh Cullen’s Lost & Found Album Concert - Cebu?
The show is happening November 9 at THE TENT AT MANDANI BAY, CEBU. You can purchase your merch packages here.
What are the payment methods available?
We accept payments through online banking, e-Wallets (Gcash, GrabPay, Maya), and BillEase.
What is included in each concert package?
Please check the product page for each package for complete details regarding the inclusions. Thank you!
How do I exchange my order confirmation into physical tickets?
We’ll have a dedicated place and day/time to claim your physical tickets.
Please note that only the billing name on the order is allowed to claim the tickets. For verification, bring your valid ID and a copy or screenshot of your order details/confirmation.
When and where can I get the merch inclusions?
Your merch inclusions will be available for pick up at the venue on the concert day. Please stay tuned for more details.
Is there a ticket limit per person?
There’s no ticket limit, however, please note that only the billing name on the order will be allowed to claim the tickets.
Can I cancel my order? Are the tickets refundable?
All ticket sales are final. Refunds will only be issued in the event of a canceled show.
Can I bring a gift or handwritten letters for JOSH CULLEN?
Yes, feel free to bring your handwritten letters or your gift for Josh Cullen. We will have a dedicated space at the venue to drop them off.